Copyright © 2024 Racoon International. All rights reserved . Website Design Nottingham
Racoon International registered number 02679957 is a provider and marketer of hair extensions training, hair extension products and services to registered salons and hair stylists throughout the world. Your trust is important to us. We are committed to protecting your privacy and security of your information and will always treat you and your data with the respect you deserve.
We would like to assure you that we will never share your personal data with third parties and that the information we hold is solely used for the purpose of informing you about our latest products, technical advice for hair extension services and for training development in hair extension applications.
At Racoon International we take your privacy seriously and only use the information we collect to provide our services. We never sell your information and will only share with a third party to fulfil a service to you.
At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 3 years.
For transparency, listed are the business services we provide and how each service uses the information we collect.
All calls to us are routinely monitored and recorded for training and quality purposes. All recordings are securely kept and only accessed by relevant internal personnel. No recordings are provided to any third party.
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details.
We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your previous orders, education undertaken with us, preferred shades, types.
We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.
Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history (HAIR IN RECOVERY). Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. Of course, you may opt out of receiving marketing material at any time.
We will contact you via phone, email or SMS to confirm orders made and remind you of upcoming orders you may require. We consider your having made orders with us as consent to undertake this activity but, if you want, you may opt out at any time.
We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise. For a list of software providers and data storage locations please contact dpo@racooninternational.com We never sell your information and will only share with a third party to fulfil a service to you. Third parties include our group companies, franchise partners, service providers and business partners i.e. email and SMS service providers. Your information is secure and only used for the purpose it is provided. You may contact us at dpo@racooninternational to:
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
Our cookies help us:
We do not use cookies to:
You can learn more about all the cookies we use below
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.
We use cookies to make our website work including:
There is no way to prevent these cookies being set other than to not use our site.
Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:
So you can easily ‘Like’ or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.
Cookies are set by:
The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called ‘analytics’ programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
It may be that you concerns around cookies related to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
If you request a password reset, your IP address will be included in the reset email.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.
Copyright © 2024 Racoon International. All rights reserved . Website Design Nottingham