Terms & Conditions

GENERAL

The consultation, selection of hair, application of extensions, aftercare advice given/heeded, selection and use of products by the salon or client are all factors beyond our control, falling within the jurisdiction of the salon/client contract and are thus the absolute responsibility of the salon.

• We are unable to guarantee performance of courier services and cannot be held liable for non-delivery of goods faithfully despatched.
• We recommend that you do not book your client in until you have received and checked the goods ordered. You need to allow yourself time to check your order and rectify any discrepancies before your client arrives for his or her appointment.
• Always allow yourself time to return goods if they are considered incorrect to avoid problems with the client’s appointment.

While Racoon International will always exercise due diligence in fulfilling customer orders and keeping to timescales, our liability will always be limited to the value of the goods supplied. If you are not prepared to accept the goods under these conditions, please return them to us, as supplied, for a full refund.

SALON FINDER

The Salon Finder function on the Racoon International website is optional.

Salons wishing to be featured in the Salon finder must complete a Salon Finder Information form with their details.  This can be requested by contacting our Customer Service team or emailing us at info@racooninternational.com

The details you supply on the Salon Finder form will be the ones used on the Salon Finder page, therefore, please check that all the information provided is correct as this will not be checked by Racoon international before it is uploaded into the finder.  If you notice mistakes once your details have been added, please contact us so that we can update or amend.

Joining the Salon finder will also add you to our email marketing services list as we will from time to time need to contact you about your salon entry and may also use this information to contact you about offers, promotions, new products or services offered by Racoon International.  We will not share your information with third parties.

The Salon finder will feature your Salon / Trading name, your contact phone number, address, email, website / social media, therefore this information will be in the public domain and as such Racoon International can not be held responsible for this information being used by a third party.  The salon finder will NOT include your personal name (unless this is your trading name) or personal address (unless this is your trading address)

You may ask for your entry on the salon finder to be removed at anytime by emailing info@racooninternational.com

You may only join the Racoon International Salon Finder once you have completed the training necessary to be a Racoon Certified Salon or Extensionist.

Racoon International reserve the right to remove your details at anytime should you cease to be an active customer, or you cease to employ a Racoon Certified Extensionist within your salon.

NEWSLETTER

By signing up to our newsletter you agree to opt in to receiving email marketing communications from Racoon International.  We do not sell on your information to third parties.  You may unsubscribe at any time.